Customer Service

Contact Us

For all of your customer service and technical support needs, please contact our Customer Service Center by e-mail at or by phone at (540) 389-0014 between the hours of 8:00 AM and 7:00 PM Eastern Time.


Methods of payments
Purchases from the Verizon Company Store accepts the following methods of payment:

  • Verizon Cost Center
  • Visa
  • Master Card
  • American Express
  • Discover

Checks or cash are not acceptable payment methods.

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address match exactly what is on your credit card statement. Please contact your credit card company with any further questions.

Sales tax for US domestic shipments will be added to all orders.

Shipping and Handling

The Verizon Company Store ships only within the United States.

Standard Shipping
Orders ship Monday through Friday. All standard deliveries are made via FedEx Ground. Shipments to PO boxes are not acceptable. Orders for in stock items placed before 3:00 PM ET can be shipped out the following day.
Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy.

Tracking Packages
We will include an order tracking number in the order status email. You can track the package by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the FedEx website. If we have a question about your order, we will contact you by phone or e-mail. Likewise, if you have any questions or changes to your order, please call us at (540) 389-0014 or e-mail us at

Returns and Exchanges

Unwashed, unworn, or defective merchandise may be returned within 30 days from the date of purchase with an original receipt. To return, please include original packing slip and circle the item(s) being returned. For a return, we will credit the Verizon Cost Center or credit card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned pre-paid. C.O.D. deliveries will not be accepted.

Return the package to:

Verizon Returns
359 Kesler Mill Rd.
Salem, VA 24153

Shipping charges will only be refunded if the item sent is incorrect, or if the item sent is defective.

We are unable to exchange returned merchandise. Please log back into the site and place another order for the items you would like.

Security and Privacy

We have made every effort to safeguard the information transmitted to this site. Below, we have provided some technical information that will help you understand the safeguards we have instituted for your protection.

We are utilizing the industry standard SSL (Secure Sockets Layer) security protocol that our database uses to interact with secure browsers. The secure browsers we support include Netscape, Microsoft Internet Explorer and Safari. Don't worry if you are not sure if your browser supports SSL. We have designed our catalog so that it will not allow you to transmit the order without SSL functionality.

Many parts of the database are used only to view information. The view only areas contain information that is not proprietary and does not contain confidential information. In order to gain maximum speed, these areas are not designated as secure areas. This is a common practice among all internet commerce sites.

In areas such as the check-out area, vital information is exchanged. In this area we use the SSL protocol to safeguard the data. In most browsers, your URL address will change from 'http" to "https. This is your cue that you have entered a secure area. Some browsers will even notify the user once they leave a secure site. A pop-up window will appear letting you know you have left a secure area. Do not be concerned if this message appears during your electronic session.

After your information has been transmitted, we process your order on a different server that is not connected to the internet. This server does not have any outside modems or links to the outside world. All information on this server is protected with multiple layers of software security.

If you have any technical questions or concerns, please email us in the suggestions area. We will be happy to respond.

When you make a purchase from the Verizon Company Store, we use the information you provide to process your order. We will send you e-mails to confirm your order and may need to contact you by phone, postal mail or e-mail if we have questions about your order. We respect your privacy and will not sell or rent your information to third parties or market to you without your permission. For your convenience, we use cookies that help us recognize you for future orders. The cookie will remember your system, access level and preferences -- it is not used to record any personal information. They are encrypted and cannot be read by any other web page. The cookie itself actually contains no personal information, just a unique identifier for the Verizon Company Storeto recognize your browser.